Shipping Policy
Shipping Information
We will ship your order using the safest and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
You can also track your packages via My Account. Whenever possible we will ship smaller, lighter items via UPS or FEDEX. These companies provide the most reliable method of shipping available for many items we sell. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Most orders are processed within 48 hours from original receipt of order (not counting weekends and holidays), and approval of credit card. If you need your order shipped sooner, please call in and speak with one of our sales reps. We ship FEDEX Ground. Additional shipping alternates are available if requested; ex: 2nd Day Air, as well as Next Day Air and shipping charges will be indicated on your order form. All Deliveries are insured and guaranteed against loss, theft and damage. For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.
Free shipping applies to items that are shipped FEDEX or UPS ground and covers refurbished product only and must have 6 or more printers to one location, insurance for shipment will still apply. Free ship does not apply to freight shipments regardless of quantity.
This does not include consumables or shipments outside the continental US.
SPECIAL DELIVERY REQUIREMENTS
While RefurbExperts can quote some shipping charges in advance, these are only estimated charges, and may be revised following shipment. Customers are required to notify RefurbExperts in advance, prior to shipment, if the delivery address requires any of the following:
- Liftgate Service (No receiving dock available)
- Residential Delivery (Non-Commercial location)
- Inside Delivery
- Steps during an inside delivery are available at extra charges
- Limited Access (Delivery to some Schools, Churches and Military Bases)
These are all special services available at an additional fee through our freight carriers. Any additional charges billed to Copyfaxes for the special services listed above, or address corrections, multiple attempted deliveries, rejected shipments...etc. will be billed back to the customer at their expense.
Shipping To Multiple Addresses
Please contact us at (877) 389-9763 for more information on this service.
Shipping to Canada
Please contact us at (877) 389-9763 for more information on this service.
SOME PRODUCTS HAVE LIMITED DELIVERY AREAS, PLEASE CALL FOR MORE INFORMATION.
